For us to provide a professional level of service and cover the costs of arranging your travel requirements, the following booking conditions apply.

The Surf Hotel Morocco will henceforth be referred to as the Company and incorporates its directors, employees, agents, and sub-contractors:

Booking Accommodation and Surf package

Payments of 30% deposit are due within 48-hours after the booking is made, otherwise, the booking may not be accepted or may be canceled without further notice. The remaining amount must be paid on arrival.

Although your holiday price is correct at the time of your inquiry or booking, taxes, surcharges or currency fluctuation may change at any time, all of which may affect prices that have been provided. Group numbers can vary which may directly influence individual prices and group viability of some services which can result in services or prices being canceled or adjusted. Until the time that payment has been received and subsequently all documentation issued, the Company reserves the right to adjust quotes and invoices so that the client contributes to any additional increases. The Company will endeavor, but not be bound, to suggest an alternative to any product or service that has been canceled whether directly or not directly affected by group numbers or any other reason.

Payments

We accept cash, direct deposit, and credit card for accommodation. For services (surf classes, yoga classes, equipment rental, excursions) cash payment only. Clearance of the deposit is required before the release of the booking confirmation. Credit cards charges as detailed above apply.

When making electronic deposits, please remember to note in the transfer your booking number and/or surname.

Important notice regarding payments: Your payment must reach the Company by the due date to avoid cancellations of bookings and/or services. Final payment is due on arrival or unless otherwise advised. Please contact the Company after you have made any payments to verify the Company has received payment.
Non-payment of the 30% deposit by the due date entitles the Company to cancel the booking and may not guarantee the availability of the room and/or surf package.

Credit Card Fees – Visa & Mastercard 1.5% surcharge, American Express 3.08% & Diners 2.89% surcharge.

Surf guiding

You accept that The Company is merely guiding the guest to surf beaches and that guidance is for informational purposes only and is not meant as expert advice or opinion and is not intended to be relied upon as surfing or safety advice and that The Company is not in any way responsible for clients safety or for injury or death whilst surfing.

Surf Hire equipment

Rental of any surf equipment will require the renter to sign and accept the following waiver.

The undersigned _______, Passport number _____________, D.O.B __/__/____voluntarily makes and grants this waiver and assumption of risk in favor of The Surf Hotel Morocco I do hereby waiver and release any claims of negligence or strict liability arising out of my use or misuse of products provided while testing or renting including surfboards and surfboard fins or is a hazardous activity with inherent risks and dangers such as the possibility of injuring myself or others, damaging the rented board or the board of others, or even death and which I nonetheless accept.

As a condition for the use of this surfboard and fins, I will assume all responsibility for any injury or damage of any nature and extent caused by or resulting from my use or misuse of the products. I agree to use my best judgment in undertaking this activity (surfing) and faithfully adhere to all safety instructions and recommendations whether written or oral. I will further assume all responsibility for returning the surfboards and fins in good condition. I agree to pay for any damage incurred to the surfboard during my use of it and agree that the minimum repair fee is 300 Dirhams. Lost or damaged wetsuits will be charged with a damage fee of 900 Dhs.

I also understand that any major structural damage, partial or complete snaps, and creases that cause a permanent weakness will require the board to be replaced. This will be charged to the renter at the board’s cost price. The damaged board will be replaced with a new one. The damaged board is then the property of the renter.

Option 1:
WE RESERVE THE RIGHT TO COLLECT, THROUGH PRE-AUTHORIZATION, 5000 DHS PER SURFBOARD AS A DEPOSIT FOR INCIDENTALS OR DAMAGE.

Option 2:
The Surf Hotel Morocco as a courtesy, may not ask for a cash deposit, however, credit card details are kept as a security payment, in case of damage or loss of equipment.

I hereby certify that I am a competent adult assuming the risks of my own free will, being under no compulsion or duress.

Passport & Visas

Please ensure that you still have at least 6 months validity on your passports after the date you expect to arrive back in Morocco from your travels. Please ensure that you hold all necessary visas for all countries of travel and transit.

Travel Insurance

Travel Insurance is highly recommended for all tourists traveling to Morocco. The Company recommends that travel insurance be purchased at the time of deposit to cover cancellation fees.

Cancellations

All cancellations must be made in writing and taken from the time at which the request in writing was received by the Company.

1. Cancellation 120 days or more before scheduled departure – 100% of the deposit will be forfeited by the client
2. Cancellation between 61 – 119 days before scheduled departure – 100% of deposit and 20% of all other monies paid will be forfeited by the client
3. Cancellation between 31 – 60 days before scheduled departure – 100% of deposit and 50% of all other monies paid will be forfeited by the client
4. Cancellation between 0 – 30 days before scheduled departure – 100% of total monies paid will be forfeited by the client and the Company shall not be obliged to refund any monies whatsoever

Refunds

If you are eligible for a refund once a booking has been canceled, the balance less any non-refundable amounts will be forwarded to you upon receipt of the refund from the applicable operator. Refunds take upward of 8 weeks to process. Refunds are not available for tours, accommodation, or any other services not utilized after travel has commenced.

Conditions

The Company shall not be responsible for any death, disability, injury, damage, liability, loss, cost, expense, delay, inconvenience, and/or loss of enjoyment which is or may be suffered or incurred by you or any other person or corporation caused or contributed to directly or indirectly by or arising from or in connection with:

1. Any force majeure or other events beyond the Company’s control, including but not limited to war, civil disturbance or unrest, terrorism, acts of government or any authorities, weather, tsunami, earthquake, wind, fire, flood, strikes or industrial action, illegal activities, accidents, failure of transport carriers, machinery or equipment;
2. The inability of the Company, tour operators, charter operators, hoteliers or carriers to comply with any special request relating to age, medical conditions, physical ability or disability, dietary requirements, allergic conditions or smoking or non-smoking accommodation or seating;
3. Negligence by, delay in or cancellation of services or any other act or omission of any airline, charter boat operation, land operator, transfer company or any other persons or company providing goods or services in respect to your booking arrangements; and/or
4. You or any other person contravening or failing to comply with any laws, notices, instructions, tour information, or itinerary provided by any Government, regulatory authority, the Company, tour operators, charter operators, hoteliers or carriers, or otherwise any other act or omission of you or any other person, including being affected by alcohol or drugs, engaging in dangerous behavior, being reckless, not taking adequate precautions or due personal care or otherwise entering into situations exceeding your or any other person’s abilities.

Neither the Company nor any of its representatives shall be liable to you or any other person if, due to any reason whatsoever, satisfactory surf is not available, perceived or expected climatic patterns or oceanic occurrences do not occur, the surf is of too great a magnitude or is beyond your capabilities or comfort zones, or atmospheric or oceanic visibility is impaired or any sporting or leisure activity is too dangerous or is restricted. These matters are solely at your risk and you engage in all activities at your own choice at all times. The Company and its Service Providers are not required to assess or monitor your capabilities or participation in any such activity nor advise or update you on any such matter.

The Company and its Service Providers reserve the right, without liability or right of compensation, to prohibit or restrict any activity, or cancel or alter any service or itinerary, without notice, in their absolute discretion.

It is the responsibility of each Client to check all details of their itinerary against their instructions and advise the Company within a reasonable time of any errors or discrepancies. If the Company does not receive notification of any errors or discrepancies, it will be assumed that all details are correct. All corrections requested not within a reasonable time or after the payment of any trip segment will be treated as a change to the booking and may incur consequential fees.

The Company does not warrant and is in no way responsible for the accuracy or completeness of any information given or statements made or implied by any employee, contractor, agent, or representative of the company or any of its Service Providers.